Data Deletion Instructions
Disconnect a business-owned Meta or WhatsApp integration, request deletion, and understand how verified requests are handled across Tantreak products.
Policy details
Read how Tantreak Design handles this policy area and contact us if you need clarification.
What this page covers
These instructions cover information handled through tantreakdesign.com and Tantreak CRM products, including product interfaces at doc.tantreakdesign.com, arch.tantreakdesign.com and future Tantreak product domains that link to this page. They also explain how an authorised business administrator can disconnect a Meta or WhatsApp integration.
Disconnect a WhatsApp number
An authorised workspace owner or administrator can open CRM Settings, choose Connections, select the connected WhatsApp number and choose Disconnect. This stops the CRM from using that connection for new activity. The business may also remove the app from its Meta business settings. Disconnection does not by itself delete CRM conversations, customer records, audit logs or records the business must retain.
Request deletion
Email info@tantreakdesign.com with the subject “Data Deletion Request”. State your name, contact email, the relevant business or workspace, the product domain used, and whether you want a website record, user account, Meta connection or CRM record deleted. If the request concerns a connected number, provide only the last four digits and the business name. Never send a password, access token, App Secret or full payment-card information.
Requests about a clinic or studio record
A dental clinic, architecture practice, interior-design studio or other client normally controls the customer records in its workspace. Contact that business first. Tantreak will assist the client with a verified instruction and may forward a request to the appropriate workspace administrator where permitted.
Verification
To prevent unauthorised deletion, we may verify your email, identity, relationship to the record and authority over a business workspace or Meta asset. We will ask only for information reasonably needed for verification. An administrator request does not authorise deletion of another business’s workspace.
What happens next
After verification, we will locate the relevant systems, disconnect integrations where requested, delete or de-identify records that may lawfully be removed, notify relevant service providers where required and confirm completion or explain any lawful limitation. Timing depends on the request, the client’s instructions, applicable law and provider or backup cycles.
Information we may retain
We may retain limited records where necessary to comply with law, maintain financial or contractual records, establish or defend legal claims, investigate security incidents, prevent fraud, honour opt-outs or preserve system integrity. Residual copies may remain temporarily in protected backups until their normal replacement cycle, without being returned to active use.
Withdraw consent and marketing opt-out
You may withdraw optional website consent through Your Privacy Choices. For WhatsApp marketing, reply with the supported opt-out wording shown by the sender or contact the business that sent the message. We may retain a minimal suppression record so the opt-out continues to be honoured.
Questions or complaints
Email info@tantreakdesign.com with “Privacy Request” in the subject line. If you are dissatisfied, you may also contact the privacy or data-protection authority available in your jurisdiction. This process is not monitored for dental, medical or other emergencies.
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